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Privacy Policy

Privacy & Policy

1. Introduction

TeraDB Cloud (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our users (“you” or “data subjects”). This Privacy Policy explains how we collect, process, and protect your information when you use our website, products, and services (“Services”).

By using TeraDB Cloud, you consent to the practices described in this Privacy Policy.

2. Definitions

“Personal Data”: Any information relating to an identified or identifiable individual.

“Processing”: Any operation performed on personal data, including collection, storage, and use.

“Controller”: The entity determining the purposes and means of processing personal data.

“Processor”: The entity processing data on behalf of the controller.

3. Data Controller Information

The data controller for the purposes of this Privacy Policy is:

TeraDB Cloud
Address: UAE, Dubai, Trade Center Second, The Offices 2, Unit No. TO2-FLR03-03.05-17
Email: privacy@teradbcloud.com

4. Data Collection

We collect the following categories of personal data:

4.1 Data You Provide

  • Full name
  • Email address
  • Phone number
  • Job title
  • Company name
  • Authentication credentials
  • Payment information

4.2 Data Automatically Collected

  • IP address
  • Device type and operating system
  • Browser type and version
  • Usage data (e.g., page views, time spent on the site)
  • Log files and error reports

4.3 Data from Third Parties

  • Information from SSO providers (e.g., Google, LinkedIn)
  • Marketing and analytics data from authorized partners

5. Purposes of Data Processing

We process personal data for the following purposes:

  • Service Delivery: To provide access to and functionality of the Services.
  • User Support: To respond to inquiries and resolve issues.
  • Billing: To process payments and manage subscriptions.
  • Security: To safeguard our platform and detect fraud or abuse.
  • Marketing: To send updates and promotions (only with your opt-in consent).
  • Compliance: To fulfill legal obligations under applicable laws.

We rely on the following legal bases:

  • Performance of a contract: To deliver the Services you request.
  • Legitimate interests: For improving our Services, ensuring security, and marketing (where permitted).
  • Legal compliance: To meet regulatory requirements.
  • Consent: For direct marketing communications (with your opt-in).

7. Sharing and Disclosure

We may share your personal data with:

  • Affiliates: Within the TeraDB Cloud group for operational purposes.
  • Service Providers: Third parties providing cloud hosting (e.g., AWS), analytics (e.g., Google Analytics), and payment processing (e.g., Stripe).
  • Authorities: Government or legal entities when required by law.
  • Partners: Organizations assisting in marketing or service delivery.

We ensure that all third-party processors are bound by strict data protection obligations.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including jurisdictions without equivalent data protection laws. We implement safeguards, such as standard contractual clauses, to ensure data protection.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, we securely delete or anonymize your data.

10. Security Measures

We take appropriate technical and organizational measures to protect your data, including:

  • TLS encryption for data transmission.
  • Regular security audits and vulnerability assessments.
  • Access controls and authentication protocols.

11. Your Rights

As a data subject, you have the following rights under applicable laws:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit processing under certain conditions.
  • Portability: Obtain your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Revoke consent for specific processing activities.

To exercise your rights, contact us at privacy@teradbcloud.com.

12. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze platform performance. You can manage cookie preferences through your browser settings.

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our Services. Changes will be effective upon posting on our website. We encourage you to review this policy regularly.

15. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@teradbcloud.com
Postal Address: UAE, Dubai, Trade Center Second, The Offices 2, Unit No. TO2-FLR03-03.05-17